Frequently Asked Questions

Application fees :
 
Administration fees are offered (free) to all customers coming for lunch or dinner at Les Grands Buffets.
 
Administrative fees of €5 per person are only charged to customers who cancel their reservation or who do not show up on the day of the reserved date (No Show) - See the General Conditions
 
Administrative fees are never charged on the moment when the reservation is made.
 
Cancellation fees :
In the case of a cancellation made no later than 11 days before the date of the reserved meal, only the booking fee of €5 per guest is charged - See the General Conditions
 
The Customer has the possibility to cancel his reservation until midnight, the day before the date of the meal, however, any reservation canceled between 10 days and 1 day before the planned date of the meal, for a cause not listed among the exemptions provided for in the General Conditions, automatically causes the invoicing of a cancellation fee of €30 per guest cancelled in addition to the administration fee of €5 per guest. The same applies in the case of cancellation of the reservation by Les Grands Buffets due to an expired bank card occurring 10 days or less from the date of the reserved meal.
 
Exemption from administrative fees and cancellation fees :
The administration fees and cancellation fees are completely free for any reservation that is subject to cancellation corresponding to the exemption cases described in the General Conditions.
 

A dedicated telephone number has been set up EXCLUSIVELY for customers who have forgotten a personal item in the restaurant following their meal at Les Grands Buffets.

You can call +33 4 11 96 01 46 to send the following information to our operator or leave us the message:

• Your first and last name
• Your phone number
• The precise description of the object you forgot
• The date and time of your visit to the restaurant

We will call you back as soon as possible

No other request will be answered via this telephone number.
 

One price for everything

The Grands Buffets offers it all : all you can eat quality buffets (world record cheese selection, 9 foie gras, 9 cured hams, lobsters, oysters, smoked salmon included, large selection of roasted dishes including the famous Rouennaise Duckling (Canard au Sang) , Lièvre à la Royale and many more..., at the unique price of € 62.90 ! (drinks not included)

Two special offers for children*

• For children under 6 years  the menu is free !
• For children aged 6 to 10 years, the menu is half price 31.40 € !

(*) up to 1 free kid menu OR 1 half-price kid menu per accompanying adult who has ordered a meal, and presenting the child's ID Card

All wines are offered at the cellar price!

The bottles served at the table are offered at the same price as at the producer's cellar!

We only accept payment by cash, credit cards and Les Grands Buffets gift vouchers.

The restaurant welcomes you every day of the year from 12:00 p.m. to 1:30 p.m. and from 7:15 p.m. to 9:15 p.m.

The restaurant closes at 4.30 p.m. for lunch and at midnight for dinner

Sanitary measures applied to the Grands Buffets:

The person who made the reservation must inform and ask all the guests at his table to respect the obligations which condition access to the Grands Buffets.

A set of strict sanitary measures applicable to all has been put in place to protect you, your children and our employees, rules that we thank you in advance for respecting in order to fully appreciate your experience at Les Grands Buffets.

As the children's play area has been closed and children cannot move around the restaurant alone, parents are also asked to provide activities for their children so that they can remain quietly at the table.

Sanitary measures applied to the Grands Buffets:

At the entrance to the restaurant

• Hand disinfection is mandatory before entering the restaurant, for adults as well as for children

In the restaurant

• The children's play area has been closed to protect our little ones.
• In the buffet area, to access the buffets, it is essential to disinfect your hands. This device applies to adults and children alike.
• Service assistants have been specially recruited and trained. They are posted, gloved, at each of the buffets to slice, cut the dishes and assist you.
• On the buffets, sneeze guards protect the dishes on offer from possible contamination

We insist on the fact that each client of the Grands Buffets must respect these measures which are mandatory in order to be admitted to the Grands Buffets.

No, your reservation cannot be modified, you cannot change the date or time.

If you want to change the date or time of your reservation, you must make a new reservation and then cancel your original reservation.

In the event of the absence of one or more people or all of the people concerned by the reservation and in the event that this or these absences have not occured within the deadlines and conditions provided for in the General Conditions, the Grands Buffets will charge a fixed compensation per person absent in relation to the number of people initially validated during the reservation.

This debit will be made from the bank card account given as a guarantee by the Customer when making his reservation.

An invoice will be sent by email to the Customer who made the reservation.

The Customer will be exempt from cancellation fees in the following cases:

• In the event of force majeure;
• Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
• In the event of a travel incident to the Grands Buffets on the same day only;
• In the event of a positive PCR test for COVID 19 occurring after the free cancellation period;

As specified in the Terms of Sales (Conditions Générales).
 

The cancellation conditions are detailed in the General Conditions of your reservation accessible via your MY ACCOUNT personal account.

If you wish to cancel your reservation, you must cancel it directly in your MY ACCOUNT personal account.

In the event of the absence of one or more guests or all of the guests on the day of the reservation, Les Grands Buffets will deduct a fixed compensation per absent guest, regardless of age, from the bank account card given to guarantee by the Customer when booking according to the conditions provided. An invoice will be delivered by email to the Customer who made the reservation.

As an exception, the Customer will be exempt from cancellation fees in the following cases:

• In the event of force majeure, that is to say an unforeseeable, irresistible event external to the absent person, conclusively established and in accordance with the case law in force at the time of the event;
• Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
• In the event of an incident involving the journey to the Grands Buffets on the same day only, justified by any evidence establishing the impossibility for the person or persons absent to reach the Grands Buffets.
• In the event of a positive PCR test for COVID 19 occurring after the free cancellation period, established in a conclusive manner and in accordance with the case law in force at the time of the event.

The supporting documents necessary to justify this exemption should be sent to Les Grands Buffets exclusively by post to the following address:

Les Grands Buffets

Giratoire de la Liberté

11100 Narbonne
 

To access your personal account on your mobile phone, simply click on the "MY ACCOUNT" tab which appears at any time on your phone screen.

To access your personal account on your computer, click on the "MY ACCOUNT" tab at the top of the lesgrandsbuffets.com home page

Enter the email address used for the reservation and the password you chose for "MY ACCOUNT".

If you do not yet have a personal account "MY ACCOUNT" , click on "I do not yet have an account" and fill in the requested information.

If you have forgotten your password, click on "Forgotten password" to reset it and access all the information contained in "MY ACCOUNT".
 

We accept payment by cash, credit cards (Visa, Mastercard) and Grands Buffets gift vouchers.

We do not accept any other type of payment.

American Express card and bank checks are not accepted.

The restaurant is located in Narbonne, at the Liberté roundabout, within the Espace de Liberté leisure complex.

Coming from the A9 motorway: take exit 38 "Narbonne Sud", after the toll turn right towards "Center Ville", then at the 3rd roundabout take the 2nd exit on the right "Les Grands Buffets".

A large-capacity free car park allows you to park in front of the Grands Buffets restaurant.

GPS coordinates: N 43 ° 10 '25.741 "E 2 ° 59' 39.768"

With a smartphone : go to Map and type "Les Grands Buffets Narbonne" 

Coming by Train: from Spain with RENFE SNCF (5h30 from Madrid, 1h50 from Barcelona, ​​1h from Figueres), from France with Intercité and SNCF Narbonne SNCF train station is located 30 minutes walk from the Grands Buffets restaurant, 10 minutes by free Bus, 10 minutes by Taxi and VTC

Coming by Bus: from the Narbonne SNCF train station (Gare de Condorcet stop) take Line C, B or E and get off at the Espace de Liberté stop (10 minutes by Bus)

In view of the many people who make reservations and who, without warning us, do not honor them, we are obliged to take a credit card imprint for any reservation in order to guarantee it.

No sum will be debited to you from this bank imprint if you honor the reservation or if you cancel it within the deadlines.

Otherwise, the absence of people provided for in the reservation but not present on the day of the meal will incur costs.

Cancellation of the reservation is made exclusively via the internet by accessing your MY ACCOUNT personal account. 

In the event of the absence of one or more or all of the guests on the day of the reservation, Les Grands Buffets will charge a lump sum regardless of their age, on the bank account card given as a guarantee by the Customer when booking according to the conditions provided.

An invoice will be sent by email to the Customer who made the reservation.

For people with reduced mobility, there is an access ramp from the car park, then an elevator at the reception hall of the Espace de Liberté which takes you directly to the restaurant.
 

All bottles served at the table or to take away are at the same price as at the producer's cellar.

Many of the 70 vintages on the wine list are offered by the glass.

On Monday January 28, 2020 at the Hotel Intercontinental Paris, during the award ceremony of the Tour des Cartes, the competition for the best wine lists in France, organized by the national magazine Terre de Vins, the restaurant Les Grands Buffets won the Special Prize for the best wine list by the glass.

The jury was chaired by Philippe Faure-Brac, Best Sommelier of the World in 1992.

What if you leave without paying for the wine ?

! The bottle tasted at the table is offered to you with the purchase of a box of 6 bottles.

For safety reasons, strollers, prams and bassinets or any other bulky objects are prohibited in the restaurant so as not to clutter the spaces between the tables.

These spaces must remain free for public movement in the event of an emergency evacuation. We must also ensure that all emergency exits and walkways are clear at all times to enable rapid evacuation.

Therefore, in order to guarantee the safety of all our customers and employees of our establishment, we are forced to prohibit the entry of strollers, prams and bassinets into the LES GRANDS BUFFETS restaurant.

As the restaurant LES GRANDS BUFFETS is unable to ensure the storage of childcare equipment, our kind customers are urged not to come to the restaurant with strollers, prams or bassinets. High chairs are available upon indication when making a reservation or upon simple request upon arrival at the restaurant.

As the restaurant LES GRANDS BUFFETS is unable to ensure the storage of childcare equipment, our kind customers are urged not to come to the restaurant with strollers, prams or bassinets.

High chairs are available upon indication when making a reservation or upon simple request upon arrival at the restaurant.
 

Les Grands Buffets restaurant offers gluten-free products.

 Les Grands Buffets offers a large selection of products that may be suitable for a vegetarian person.

Les Grands Buffets restaurant does not offer halal dishes.

For more information, we advise you to ask our staff who will guide you in your choices.

Bio and Diversity

Eggs, pasta, cereals, fruits, vegetables and raw vegetables, chocolates, wines and cheeses are ORGANIC.