Frequently Asked Questions

A dedicated telephone number has been set up EXCLUSIVELY for customers who have forgotten a personal item in the restaurant following their meal at Les Grands Buffets.

You can call +33 4 11 96 01 46 to send the following information to our operator or leave us the message:

• Your first and last name
• Your phone number
• The precise description of the object you forgot
• The date and time of your visit to the restaurant

We will call you back as soon as possible

No other request will be answered via this telephone number.
 

Application fees :
 
Administration fees are offered (free) to all customers coming for lunch or dinner at Les Grands Buffets.
 
Administrative fees of €5 per person are only charged to customers who cancel their reservation or who do not show up on the day of the reserved date (No Show) - See the General Conditions
 
Administrative fees are never charged on the moment when the reservation is made.
 
Cancellation fees :
In the case of a cancellation made no later than 11 days before the date of the reserved meal, only the booking fee of €5 per guest is charged - See the General Conditions
 
The Customer has the possibility to cancel his reservation until midnight, the day before the date of the meal, however, any reservation canceled between 10 days and 1 day before the planned date of the meal, for a cause not listed among the exemptions provided for in the General Conditions, automatically causes the invoicing of a cancellation fee of €30 per guest cancelled in addition to the administration fee of €5 per guest. The same applies in the case of cancellation of the reservation by Les Grands Buffets due to an expired bank card occurring 10 days or less from the date of the reserved meal.
 
Exemption from administrative fees and cancellation fees :
The administration fees and cancellation fees are completely free for any reservation that is subject to cancellation corresponding to the exemption cases described in the General Conditions.
 

The Grands Buffets reservation software offers tables for all configurations from 1 to 19 people for lunch and dinner services every day of the year.

You wanted to reserve for an odd number of guests and unfortunately for the dates you consulted other customers have already reserved all the odd tables of the same capacity available, for each of the dining rooms.

For your information, we have recorded more than 2.3 million reservation requests over the last 12 months. This influx far exceeds our capacity, and many requests for reservations cannot be satisfied.

We therefore advise you to check availability for the table of your choice well in advance.
 

IMPROPER ATTIRE = ENTRY REFUSED

For your experience at Les Grands Buffets to be complete, we invite you to live this moment in harmony with the place and to play the game of elegance. We ask you to have the delicacy to present yourself in a dress appropriate to these festive circumstances and to inform all the guests of your party of this legitimate requirement.

At the time of your reservation, you agree to inform and ask all the guests sharing your table to respect the rules relating to dress code in order to be admitted to the Grands Buffets in accordance with our general conditions.

So that you are not denied entry to the restaurant and to guide you in your clothing choices, we remind you that DRESSED BERMUDA SHORTS ARE ACCEPTED BUT THAT THE FOLLOWING OUTFITS ARE PROHIBITED:

• Sportswear
• Shorts, sports bermuda shorts
• Tank top
• Swimsuit / board short
• Individual or team sports jersey (football, rugby, basketball, etc.)
• Flip flops 
• Caps and hats are not allowed inside the restaurant.

No, Les Grands Buffets no longer offer gift vouchers for purchase since September 19, 2022,

Gift Vouchers already issued until September 18, 2022 will of course be honored in accordance with their validity date of one year from their date of purchase.
 

We invite you to look in your junk mail (spam), our confirmation email may be sent there automatically.

If, despite this, you do not receive our confirmation email, within 3 hours of your reservation, you can log on to MY ACCOUNT to access the emails sent to you by Les Grands Buffets.

No, your reservation cannot be modified, you cannot modify the number of people that you validated when making the reservation.

If you wish to change the number of people, you must make a new reservation and then cancel your original reservation.
In the event of the absence of one or more people or all of the people concerned by the reservation and in the event that this or these absences have not given rise to cancellation within the deadlines and conditions provided for in the General Conditions, the Grands Buffets will charge a fixed compensation per person absent in relation to the number of people initially validated during the reservation.
 

This debit will be made from the bank card account given as a guarantee by the Customer when making his reservation.

An invoice will be sent by email to the Customer who made the reservation.

The Customer will be exempt from cancellation fees in the following cases:

• In the event of force majeure;
• Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
• In the event of a travel incident to the Grands Buffets on the same day only;
• In the event of a positive PCR test for COVID 19 occurring after the free cancellation period;

As specified in the General Conditions.
 

Since October 12, 2021, customers are asked to create their personal account "MY ACCOUNT" when making a reservation.

From "MY ACCOUNT" you can at any time:

• View all your reservations at Les Grands Buffets
• Cancel your reservation
• Find all the emails sent to you by Les Grands Buffets as part of your reservation process
• Specify the name and age of children benefiting from free meal for children under 6 and half-price for children from 6 to 10 years old
• Change your contact information if you have changed your phone number or email address
• Update your credit card information in order to secure your reservation
   

Were you charged a no-show fee due to the absence of people at your table on the day of the meal you booked?

If you wish to obtain a refund, we invite you to send us your request by postal mail, specifying your reservation number, the date of the meal and the reason for dispute.

You will be able to obtain reimbursement in the following cases:

• In the event of force majeure;
• Due to the medical condition, justified by a medical certificate, and occurring after the cancellation period free of charge, of the person or persons absent;
• In the event of an incident involving the journey to the Grands Buffets on the same day only, justified by any evidence establishing the impossibility for the person or persons absent to reach the Grands Buffets.
• In the event of a positive PCR test for COVID 19 occurring after the no-charge cancellation period, established in a conclusive manner.

Supporting documents are required, you must attach them to your letter and send them to the following address:

Les Grandst Buffets

Giratoire de la liberté

11100 Narbonne
 

No, the Grands Buffets restaurant is a non-smoking establishment.

Les Grands Buffets restaurant is located within the Espace de Liberté sports complex. Due to the reception of an audience of young people and sportsmen, the Espace de Liberté complex, managed by the Greater Narbonne Agglomeration Community, has been classified entirely NON-SMOKING.

The rules of the Espace de Liberté state that "The establishment is non-smoking. This general provision applicable upon entering the establishment applies to all indoor AND outdoor spaces: swimming pool, skating rink, bowling alley, bowling pub, restaurant, outdoor green spaces, reception hall, toilets and changing rooms, terraces, bleachers, common rooms and staff rooms ”.

Consequently, it is forbidden to smoke in all places dependent on the Grands Buffets or made available to the customers of the Grands Buffets, including the Garden and the toilets.
 

Reservations are made exclusively via the Internet !

On our website, in a few clicks, book via the reservation form by choosing your date.

A confirmation will reach you by email a few minutes later.

The duration of the meal is not limited, the restaurant is open for lunch service until 4.30 p.m. and for evening service until 12.00 a.m. So you can enjoy the moment until the end of the service.
 

For birthdays, a musical surprise is brought to your table with candles and music.
 

We do not accept any animals in the restaurant and in the gardens.

The regulations do not allow us to accept them because of the presentation of the dishes in the form of buffets.
 

We offer a variety of dining rooms:

Salon Doré Jean de La Fontaine

With this brand new dining room, Les Grands Buffets enters the splendor of exceptional palaces.

Its decoration is indeed spectacular: the work is signed by the companions of the Ateliers de France experienced in techniques of renovation of French heritage (Châteaux of Versailles and Chambord). 7 layers for the realization of the staffs on which are placed 18,000 gold leaves. Two portraits of Jean de La Fontaine complete this fabulous decor, as well as 12 illustrations relating to some of his fables.

The Royal Tent Jean Baptiste Nolin

This room is enriched with a map of the Canal Royal (future Canal du Midi) produced by Jean-Baptiste Nolin, cartographer of Louis XIV.

Let yourself be transported by the baroque universe of the Grand Siècle!

Ann Carrington Room (formerly Corbières Room)

An original work by Ann Carrington sits in the central display case of this dining room. A similar piece is on display at the British Museum. The creations of this English artist are collected by many personalities such as Elton John and Issey Miyake.

Max Le Verrier room (formerly Clape room)

The famous La Clarté statue by French sculptor Max le Verrier stands in the heart of this room, along with other pieces by the same artist, an immersion in the art deco spirit of the 1920s.

Hervé di Rosa Garden

Outdoor garden with fountain decorated with Foumban tribal sculptures by Hervé di Rosa.

Your reservation in the gardens may be canceled in the event of inclement weather, if it cannot be transferred indoors due to lack of availability.

2 private dining rooms of 10 and 20 seats are also proposed, subject to availability, at no additional cost. If the number of guests of your reservation allows for it, these rooms will be proposed to you during the booking process.

We offer high chairs for children.

In order to be more comfortable at the table, it is necessary to count the children in high chairs among the number of participants.

Two special offers for children*

For children under 6 years  the menu is free !
For children aged 6 to 10 years, the menu is half price 31.40 € !
(*) up to 1 free kid menu OR 1 half-price kid menu per accompanying adult who has ordered a meal, and presenting the child's ID Card

Strollers, prams and bassinets

For safety reasons, strollers, prams and bassinets or any other bulky objects are prohibited in the restaurant so as not to clutter the spaces between the tables in the event of an emergency evacuation. 

As the restaurant LES GRANDS BUFFETS can not ensure the storage of childcare equipment, our kind customers are urged not to come to the restaurant with strollers, prams or bassinets.

High chairs are available upon indication when making a reservation or upon simple request upon arrival at the restaurant.
 

In the event that the weather conditions forecast by Météo France on the days preceding the reservation, or appearing on the day of the reservation, make the use of the Garden uncomfortable, the Customer will be informed by email on the day of the meal and will have the possibility to cancel its reservation without costs or compensation from either side.

In the event that the weather conditions forecast by Météo France on the day of the reservation make it impossible to use the Garden, Les Grands Buffets will cancel, without charge or compensation on either side, the reservation and will inform the Customer by email on day of the meal.
 

We do not take a waiting list.

Any table that becomes available is immediately offered for reservation on our online booking portal.

We invite you to consult our website regularly.